Help Center

Ordering Info

How can I check the status of my order?

You can check the status of your order by signing into the site and clicking the My Account link. On the See Orders page, you can check the status of your shipment by clicking directly on the Tracking Number provided.

If you have questions, contact the customer service team: Contact Us

Can I Cancel or Add to My Order?

Once you have received your order confirmation email, under most circumstances we are unable to cancel or add to your order. We can, however, cancel a backorder. To cancel a backorder or check if changes can be made call our customer service center and provide the order number that appears on your confirmation.

To cancel a backorder, contact the customer service team: Contact Us

What methods of payments are accepted?

We accept most major credit cards and PayPal payments. If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address entered match your credit card statement. Please refer to your credit card company if the problem persists.
We are unable to accept cookie dough issued by councils, checks, cash, credit vouchers or debit cards through our online store. To pay by check or inquire about other payment options please contact our customer service department.

Can I use Cookie Dough on the National Girl Scout Web Store?

It depends. If you received a store credit or voucher as your Cookie reward from your council, it is redeemable only at the council store that issued them. However, if all or part of your ‘Cookie Reward’ was converted into an 'Online Gift Certificate,' then yes, you can use it to purchase products from, by mail, or for placing a phone order with Girl Scout Merchandise. If you are interested in converting your ‘Cookie Reward’ into an Online gift certificate, please reach out to your local council to request it. To find your local council, please use the Council Finder tool.

What is Girl Scout Shop’s Policy on Taxes?

We are required by law to collect tax for orders delivered to many states. If your state requires us to collect tax, the estimated tax amount will be added to your online order automatically based on the tax codes for your jurisdiction (derived from the ship-to address being used for your order). Final tax amounts will be determined at time of billing.
If you return an item for a refund, you will also receive a refund for the taxes you paid for that item.

Who pays for duties and value-added taxes?

Our prices do not include duties or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local customs office. Please keep this in mind when ordering merchandise to be delivered outside the United States.

Offline Order Form

Click to view and download the offline order form.