You can check the status of your order by signing into the site and clicking the My Account link. On the See Orders page, you can check the status of your shipment by clicking directly on the Tracking Number provided.

If you have questions, contact the customer service team:
Representatives are available Monday-Friday, 8:00 a.m. - 4:00 p.m. EST.
Within the United States, call (800) 811-9342. Outside the United States, call (212) 869-1255.

You can also email your question to our customer service team.