Help Center

Shipping Info

Standard delivery time is 10-15 business days.  Business days do not include weekends or holidays.  All orders are subject to review, including credit card authorization and verification. As a result on occasion there may be a slight delay in order processing.

The shipping rates shown below are effective September 7, 2021
 

After much consideration, we have decided to increase shipping rates on Girl Scout Merchandise due to rising global shipping costs. We’re grateful for your continued support as a valued customer and member of the Girl Scout community. Your support during this time is essential to prepare girls for a lifetime of leadership, adventure, and success. Thanks so much!

 

When will my order arrive?

All orders are subject to review, including credit card authorization and verification. As a result on occasion there may be a slight delay in order processing.

Ship From Council Merchandise

Items marked "Ship From Council" will be shipped from the local council separately from other Girl Scout Merchandise items. Council Own Product cannot be shipped to an international address and will ship via domestic standard shipping methods only. These items are not eligible for expedited shipping services such as 1, 2 or 3 day shipping. These items may take 5-10 days to ship.

What shipping carriers does Girl Scout Shop use?

The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. The availability of these carriers is determined by the customer’s shipping address and at the discretion of the Distribution Center.

Method / Destination

Estimated Time for Delivery

StandardOrders will be delivered within 15 business days
APO/FPOOrders will be delivered within 10-15 business days. Rush, Express & Overnight delivery not available
Alaska, Hawaii, Canada & U.S. TerritoriesOrders will be delivered within 10-15 business days
Rush *Orders received on Monday-Friday by noon Eastern Standard Time will be delivered in 3 business days from the order date.
Example: Order placed Monday before noon will be delivered Thursday
Express *Orders received on Monday-Friday by noon Eastern Standard Time will be delivered in 2 business days from the order date.
Example: Order placed Monday before noon will be delivered Wednesday
Overnight *Orders received on Monday-Friday by noon Eastern Standard Time will be delivered on the next business day from the order date.
Example: Order placed Monday before noon will be delivered Tuesday
InternationalOrders will be delivered within 2-6 weeks depending on location

* Rush, Express, and Overnight shipping may not be available in certain locations. In the event that a Rush, Express, or Overnight order is placed on a day that the GSUSA Distribution center is closed in observance of a Holiday, as the result of a Weather related or other emergency, or other business reason, it will be shipped on the next day the DC is open.
Business days are Monday- Friday; Saturday, Sunday and holidays are not considered business days.

How is the shipping and handling cost calculated?

Shipping and handling charges are not refundable; charges include order processing, item selection, packaging and transportation of items. Shipping and handling costs are calculated as shown in the table below:

* International Shipping and Handling charges represent a base rate which includes a surcharge to the Standard Shipping and Handling Charge for orders shipped to the United States & Territories. If additional shipping charges apply due to shipping location and or oversize/heavy items you will be contacted for verification and approval before your order is shipped. Foreign Duty and Taxes are the Customer’s responsibility.

Colorado Retail Delivery Fee

Effective July 1, 2023, the state of Colorado imposes a retail delivery fee of $0.28 on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax.

Girl Scouts of the USA is liable to collect and remit the fee on the retail sale of items sold by Girlscoutsshop.com including items sold by the third-party sellers when the order is delivered to Colorado. Deliveries include when any taxable goods are mailed, shipped, or otherwise delivered by motor vehicle to a purchaser in Colorado. The retail delivery fee is collected state-wide, and is not separated by jurisdiction, and is calculated per order.

If every item in a retail sale is exempt from sales tax, the delivery is also exempt from the retail delivery fee. However, if one or more items in the transaction is subject to sales tax, the retail delivery fee is due. The fee applies to the entire order regardless of the number of items in an order and how many shipments are needed to deliver the items ordered. Please note this is a non-refundable fee if your order is returned.

For additional information and FAQs, please visit Colorado Retail Delivery Fee.