When will my order arrive?
All orders are subject to review, including credit card authorization and verification. As a result on occasion there may be a slight delay in order processing.
What shipping carriers does Girl Scout Shop use?
The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. The availability of these carriers is determined by the customer’s shipping address and at the discretion of the Distribution Center.
Method / Destination
Estimated Time for Delivery
|Standard||Orders will be delivered within 10 business days|
|APO/FPO||Orders will be delivered within 10-15 business days. Rush, Express & Overnight delivery not available|
|Alaska, Hawaii, Canada & U.S. Territories||Orders will be delivered within 10-15 business days|
|Rush *||Orders recieved on Monday-Friday by noon Eastern Standard Time will be delivered in 3 business days from the order date. |
Example: Order placed Monday before noon will be delivered Thursday
|Express *||Orders recieved on Monday-Friday by noon Eastern Standard Time will be delivered in 2 business days from the order date. |
Example: Order placed Monday before noon will be delivered Wednesday
|Overnight *||Orders recieved on Monday-Friday by noon Eastern Standard Time will be delivered on the next business day from the order date. |
Example: Order placed Monday before noon will be delivered Tuesday
|International||Orders will be delivered within 2-6 weeks depending on location|
* Rush, Express, and Overnight shipping may not be available in certain locations. In the event that a Rush, Express, or Overnight order is placed on a day that the GSUSA Distribution center is closed in observance of a Holiday, as the result of a Weather related or other emergency, or other business reason, it will be shipped on the next day the DC is open.
Business days are Monday- Friday; Saturday, Sunday and holidays are not considered business days.
How is the shipping and handling cost calculated?
Shipping and handling charges are not refundable; charges include order processing, item selection, packaging and transportation of items. Shipping and handling costs are calculated as shown in the table below:
* International Shipping and Handling charges represent a base rate which includes a surcharge to the Standard Shipping and Handling Charge for orders shipped to the United States & Territories. If additional shipping charges apply due to shipping location and or oversize/heavy items you will be contacted for verification and approval before your order is shipped. Foreign Duty and Taxes are the Customer’s responsibility.